5 Star Movers LLC

I was cotracted with 5 Star Mover from MA to LA for FULL SERVICE. They are the worst ever in my life of kind of moving company.

1. Do not keep schedule correctly. Intead of going to pickup as schedule in Feb 21 2023. They suddenly request to pick up in Feb 20 2023 (President day). It forced us to reschedule all other even and going out to wait for thir pick up.

2. Thre promissed maximum the time frame for deliver is within 3 weeks (15 bussiness days) from the pick up day. However, it took more than a month with a lot of calls to them in order to get this moving start.

3. When it comming to deliver. Instead of deliver into my home, the driver stoped about 300m away from my home in the corner of a near by street and required us $300.00 extra charge to deliver into my house. He stated that "the truck cannot fit into the street". However, the fact is: that street comfortablely for any bigest BUS size and Truck moving.

4. As a result, after about 1 hour of calls to 5 STAR MOVER and talk to the driver, we denied to pay extra $300.00 to such service, and finally, they dumped all my moving stuffs on the corner of that street. This force us to move our self all stuffs including mattress, desk, office chairs, large drawers, luggages... into the new home. Consequently, I my self got a lot minor bruses and hurt my shoulder.

5. After unpacking, we discovered that one of our expensive office chair was damaged: the screws that connect the arm th the chair was bent and it forced me to buy tool to ectract the broken screws and replace them.

So, this is all facts: It is a months nightmare causes from this company.

Even this review may not very effective but I hope you should avoid my biggest lession in my live with 5 STAR MOVER.

Move size: Studio Service cost: $2300